Used AUDI
Used BMW
Used JAGUAR
Used LAND ROVER
Used MERCEDES-BENZ
Used MINI
Used PORSCHE
Used VOLKSWAGEN
Land Rover Discovery 5
Great communication throughout the purchase and would highly recommend and Tom and his team at The German Car Group. Would not hesitate to buy another car through them.
Jim Larcombe , 25 Sep 2024
Outstanding Service from Start to Finish!
I recently purchased a car from German Car Group, and from the moment I enquired to the day I picked it up, the service was stellar.
A huge shoutout to Tom Cook for providing exceptional customer service—he truly is an asset to the organisation. Tom was friendly, professional, and incredibly reliable throughout the entire process. He took the time to explain everything thoroughly, making the experience seamless and stress-free. I highly recommend them to anyone looking to purchase a new car. Couldn’t be happier with the service and my new wheels!
A huge shoutout to Tom Cook for providing exceptional customer service—he truly is an asset to the organisation. Tom was friendly, professional, and incredibly reliable throughout the entire process. He took the time to explain everything thoroughly, making the experience seamless and stress-free. I highly recommend them to anyone looking to purchase a new car. Couldn’t be happier with the service and my new wheels!
Tidimalo Kwidini, 16 Sep 2024
Great Compton friendly worth a visit to the showroom
Amazing service. The guys made us feel very welcome. They have a great knowledge of the cars they stock. I have a beautiful car that I'm absolutely chuffed with. Thanks guys 🤟🏻
Joseph Makein , 06 Sep 2024
Highly recommended, excellent service
Amazing service from these guys. We brought an Audi SQ5 without even leaving the house. Part exchange was agreed online and we had pictures and a detailed video of the SQ5. Communication with Toby was brilliant, delivery was very smooth and easy. Overall the whole experience was great, no stress at all. Highly recommend dealing with Toby or Tom, great guys, definitely would deal with them again in the future.
Shaun Banks , 04 Sep 2024
Excellent Company fantastic customer service and after care
I cannot recommend this company highly enough. The customer service was excellent. I’ve just collected my new car from them and Tom the owner did the handover. We received a very comprehensive information pack with all of the cars history and details and Tom took the time to explain it all to us he even took the time to connect my phone to the car! If you are looking for a new secondhand car that is not overpriced but is market priced then I would recommend that you check out the German Car Group, the selection of cars that they have are very well presented and can be viewed in really good clean premises.
Jane Clark , 04 Sep 2024
Best Deal
We have purchased over 14 cars in the last 7 years , this company is by far the best. Best customer service, best interaction , car was presented immaculately. Made my wife and I feel equally important in the transaction. All in all the best dealer we have ever encountered and will be looking to them when I change my car.
Natalie Martin , 30 Aug 2024
I bought my S3 just over two weeks ago. It was choice between 2 and Toby was helpful, not at all pushy and a pleasure to deal with. Communication was excellent and quick. The day I picked my car up Tom was working. He had everything ready and again was a pleasure to deal with. I'd definitely buy a car from The German car Group again without hesitation.
Mike E, 15 Aug 2024
My new (old) car…..
From the moment I arrived at German Car Group I felt totally at ease, they have some lovely cars for sale. I dealt with Tom and what an absolute delight he was, nothing was too much trouble. I’ve only just bought the car but it was looking stunning when I collected it. Check them out, if they haven’t got what you require I’m sure they can help.
Nick Scadding, 05 Aug 2024
Leading the way in customer service and professionalism
From the off, communication and professionalism were perfect, the level of detailed information, especially the video of the car, made the experience painless and comfortable, simply brilliant service!
Tian Smith, 01 May 2024
Excellent Service
Tom, the owner, was excellent. Provided all the information we needed. No pushy sales technique. Car was serviced, new tyres fitted and spotless. It was like buying a new car.
Anonymous, 19 Apr 2024
10/10 for customer care. Bought a 2018 golf R & Toby couldn't have been more helpful. I live in Scotland so everything was done via photos & videos. Everything was described & I left a very happy man today. Will be recommending to others as it's probably the easiest & most helpful garage I've ever dealt with.
Davy Mackie, 16 Mar 2024
Highly recommended !
Excellent all round service from start to finish !!
Anonymous, 14 Mar 2024
First online purchase - Audi A3 1.4 tfsi s-line.
The German car group, just an amazing experience from start to finish. This was our first online purchase and were a bit dubious of buying a car this way but Tom made it a really easy and straightforward process. We had a more indepth overview of the car from his video than we would of probably of got viewing the car ourselves.The communication was excellent throughout and the car was absolutely pristine and as described. The delivery driver was really nice. Gave me time to view the car before leaving and wanted the car for himself hahaNo pushy sales tactics just really good customer support and sales. Can't recommend enough. Thanks.
Jon N, 14 Mar 2024
Amazing Service from start to finish. Would use again!
I couldn’t have asked for better service, never bought a car via the internet. But you’d thought they were just down the road. Stunning car, exceeded my expectations for sure. Tom and Toby both other a first class service!
Ashley Gothard, 24 Feb 2024
Fantastic service and communication.
Fantastic service and communication. Answered all the questions about the car I was interested in and went the extra mile. Definitely would do business with them in the near future.
Anonymous, 20 Feb 2024
Really pleased with the purchase of the Z4.
Excellent all round service Pleasure to deal with.
Michael Henry, 18 Feb 2024
10/10 service, Thankyou!
Went in on a Sunday and had a lovely experience with Tom (I think that was his name?) lovely guy and really knowledgeable!
Anonymous, 14 Feb 2024
These guys are amazing! Friendly, knowledgeable and approachable. Cars are quality (I bought an Audi A5) very pleased indeed, Great buying experience and car!
Tom, 10 Feb 2024
Buying a car online
I bought a fabulous Audi A3 for my son from the showroom in Bristol. It was a new experience to buy a car online , but Toby was so professional and helpful answering lots of questions and putting my mind at ease. The car was delivered and it was perfect. Thank you.
Anonymous, 23 Jan 2024
Excellent Service
From the initially enquiry, up to the delivery of the car we had a very positive experience. A no pressure sales approach with the car delivered to our door for a very reasonable delivery fee. We are very happy with our new family car and would happily purchase another car in the future.
Stephen S, 18 Jan 2024
Excellent at what they do
The best customer service bar none, and the easiest purchase of a car I've had. Tom did exactly what he said he would, he didn't apply any pressure to buy, he answered all of my questions honestly. He was open about the whole process. I cannot fault the service, the car is spot on, great condition for a great price, plus a part exchange deal that I wasn't expecting. Have already recommended them to friends and family, and I'll be going back there next time I'm looking to buy. First Class.
Anthony Scott, 18 Jan 2024
Posting this review after just over one months ownership of a VW Touareg purchased from this company to ensure I capture any issues I had with the purchase post ownership. As suspected I have had no issues whatsoever with the car and happy to post that I can thoroughly recommend these guys to anybody looking to buy a genuine second hand German car. I carried out quite an extensive search for my VW before purchase and I came across these guys via an advert on the usual trade searches. The car appeared to be perfect on paper and I made the decision to reserve by deposit. I was immediately called by Toby who gave me the background to the car and we arranged a date for me to travel down and view. On arrival I was shown around the garage and viewed the vehicle and took it for a test drive. The whole experience was faultless and you know on arrival that these guys are 100% genuine and care passionately about what they do. The car was actually better than I had expected it to be and virtually looked brand new inside and out. They clearly only source the very best second hand German vehicles which is reflected in other reviews left about the company. I collected the vehicle one week later once it had been fully serviced and detailed by their team and have been a happy owner now for just over six weeks. Many thanks to all the team there including Toby and Tom who I dealt with during the purchase. I can fully recommend these guys to anybody looking to buy a second hand car. They are without doubt the best second hand car dealership I’ve come across in what’s a difficult profession to work in.
Sparky Brum, 13 Dec 2023
Excellent service given by all the staff at the German car group Bristol, this is our 3rd car from them now and would not think about buying from anywhere else
Paul Haines, 11 Dec 2023
I have to say that GCG are the best car sales i have ever dealt with. There was zero pressure and i dealt with 3 different members of staff. All of them were knowledgeable and not once was i pressed on buying a car. If you sign up for the service plan, subsequent services have 20 percent off, and knowing that the car will be coming back, they make sure the car you have bought is in a good condition. Thanks team 😎👍🏻
Phil P, 10 Dec 2023
Myles Deacon, 28 Nov 2023
Excellent Service
This is the second car I have purchased from them and both time the service received from they has been brilliant, they are friendly and a pleasure to deal with.
Adrian Wheatley, 19 Nov 2023
Great Service
Always helpful and responsive. Prompt sending over videos, and talking through the options.
Jonathan Keegan, 17 Nov 2023
I was considering changing my VW Golf GT for a slightly larger estate and found The German Car Group via Autotrader. From initial enquiry and throughout all communications, Toby has been a pleasure to deal with. He was polite, professional, patience, accommodating and responsive. This is a far cry from my previous car buying experiences with other dealers, there was no pressure at all. I have no hesitation in recommending Toby and The German Car Group, a breath of fresh air in the automotive industry.
Neil Corrigan, 16 Nov 2023
Excellent service from start to finish...Good communication, but best of all....Good quality product..5STAR.
David Dawes , 15 Nov 2023
We bought our car from here and are very happy with it. Fab service!
Donna, 11 Nov 2023
5 star experience!
I was contacted very quickly after my initial enquiry and everything I asked about was explained clearly and professionally in a friendly no pressure manner. I was sent a full interior and external video tour of the car and options for going to view or buying online were explained. Having never done it before, I was hesitant to purchase without having seen it in person but the video really did give a good idea of the car and with 14 days to return it should it not be the one for me, I took the chance! The car was delivered as promised (with photos of it on the trailer before departure) and having had it a week, I'm so happy I did! Beautiful car and exactly as described. Toby was a pleasure to deal with and Wayne delivered the car safely and with a smile. I would highly recommend buying your next car from The German Car Group, superb example of great customer service and a quality product! Thank you!
Heather Sparkes , 08 Nov 2023
Fantastic experience with The German Car Group, I bought a Fiat 500 S and the service I received was brilliant. All questions answered and all issues resolved before delivery, thank you Toby for your help through this process!
Polly , 07 Nov 2023
1st class Experience
Professional from the start and great customer service. It was perfect, helpful, thoughtful. I would easily buy from them again. They went the park extra mile to help me
Louis Wilkins , 06 Nov 2023
1st class experience with these guys so far. Very knowledgeable. Quick at coming back to you and above all honest in their approach. Very impressed and will not hesitate to recommend them to friends and family . Bmw 420i hard top convertible is a joy to drive . Thankyou :)
Amin Zarbafi, 06 Nov 2023
First class service
Service was very good ,salesman was very helpful in making my choice of car and all the extras that are available .
Alan Humphries , 26 Oct 2023
Highly recommended
Tom and Toby at The German Car Group offer great quality service, communication was great and their cars are great! Well done, highly recommended!
Mauro Matta, 23 Oct 2023
Very impressed with this company, we bought a Q5 from them, love the car, excellent service, very helpful staff. The sales man Toby answered all our questions and the couple of things we wanted doing were sorted. The car was delivered to us on time and arrived looking like a new car.
After a couple of weeks we noticed a couple of things that weren’t quite right so sent an email to Toby thinking we would probably be robed off but no he came back to us within a couple of days and all was sorted.
Very very impressed would recommend this company to anyone. Very positive experience. Thank you
After a couple of weeks we noticed a couple of things that weren’t quite right so sent an email to Toby thinking we would probably be robed off but no he came back to us within a couple of days and all was sorted.
Very very impressed would recommend this company to anyone. Very positive experience. Thank you
Carol Methven, 18 Oct 2023
The German car group are absolutely brilliant I was apprehensive about buying a car online and so far away… but the German car group were fantastic ! I received various walk around videos to show all the car and any imperfections, before it was delivered they offered a full mot with no advisory’s these were all sorted by them only two tyres but what attention to detail ! The car was delivered when they stated and they even sent pictures of the car being loaded before it set off … there after sales are second to none had a small issue within the first three months but this was taken care of by the German car group .. can rate them enough and would certainly buy my next car from them keep up the good work guys 👍🏻
George Ovens , 17 Oct 2023
Top sale. Top blokes
From start to finish these guys were spot on. Everyone I spoke to here and at Otto Motors was incredibly helpful, and I didn't feel at like I was being rushed or pressured into a sale.Toby was proper helpful giving me a full run down of the car before dropping a deposit and viewing.Didn't feel comfortable buying a car online at first, but these guys put my mind at ease.Loving my purchase and I'd definitely keep these guys in mind in the future.
Callum S, 16 Oct 2023
Really great service provided by Toby and Tom (and team). Very knowledgeable about the car, and really helpful from start to finish. I will definitely recommend buying from The German Car Group.
Des Heath, 10 Oct 2023
I purchased the most beautiful Audi A5 convertible. Although a 2017 model the vehicle is immaculate, like new. I am over the moon with my purchase and would definitely recommend The German Car Group. Toby (and Harry too) were amazing; friendly, professional, extremely helpful and nothing was too much. Toby fulfilled every promise and never at any point put me under any pressure to buy. He sent me videos of the car which showed everything I needed to see and he even sent me a lovely voice message on 'car delivery day' with a video of my new car on it's way to me to complete the purchase. So exciting. Wayne delivered my car exactly on time and went through everything i needed to know. I would never have considered spending that amount of money for a car on line but i was looked after so well i never had any doubts. My shiny new car arrived on 6th Sep with a brand new MOT, valeted to perfection with a warranty all of the paperwork necessary. I love my new car! Thank you so much The German Car Group'. I am over the moon.
Julie Carter, 19 Sep 2023
Purchased a BMW, really pleased with the service provided. Great company, will deal with again.
James Stephens, 08 Aug 2023
The team were great, very helpful friendly, fantastic experience, thank you
Excellent service, the team were great, thanks to Toby, Tom and not forgetting Wayne for the safe arrival of my beautiful perfect condition baby, my Mercedes SLK, wow.
Tracey Crowther , 04 Jul 2023
Professional, enjoyable experience made to feel important. Highly recommend
Perfect service nothing to much trouble . Would buy from this dealer again. Highly recommend. Nothing too much trouble from start to end of purchase.
Pam Smith , 03 Jul 2023
Really friendly guys there and great service.
They helped me to find a car that was perfect for me and had everything I was looking for would definitely recommend.
They helped me to find a car that was perfect for me and had everything I was looking for would definitely recommend.
Thomas Stephens , 15 Jun 2023
Seamless
Brilliant from start to finish !
Dealt with Toby, organised purchase of a Mini Cooper, car delivered to Durham by Wayne, smooth handover and vehicle arrived in pristine condition, very happy with the whole process and would not hesitate to recommend.
Dealt with Toby, organised purchase of a Mini Cooper, car delivered to Durham by Wayne, smooth handover and vehicle arrived in pristine condition, very happy with the whole process and would not hesitate to recommend.
Sophie Taylor , 15 Jun 2023
Audi S4 Black Edition
Bought a superb Audi S4.
The car was as described and presented exceptionally. Young Toby arrange my finance with out issues very quickly along with assistance in tax and insurance. When purchasing the Audi I got to meet Tom who I believe is the owner who was friendly and very knowledgeable. In short a great dealership what I would highly recommend.
The car was as described and presented exceptionally. Young Toby arrange my finance with out issues very quickly along with assistance in tax and insurance. When purchasing the Audi I got to meet Tom who I believe is the owner who was friendly and very knowledgeable. In short a great dealership what I would highly recommend.
A Lamb, 08 Jun 2023
Thankyou Tom and Toby for your fantastic service so tailored made! Absolutely thrilled with my mini - Thank you sooo much - Helena
Helena Scandrett, 06 May 2023
100% the best experience I’ve had with buying a car, felt really welcomed.
Outstanding service from Toby and the team, they really went out of their way to help me with a newer car purchase after having mine for 12years!
Couldn’t be more grateful and happy about my experience with these guys opted for delivery of my car and it was fantastic, really appreciate everything! 10/10
Couldn’t be more grateful and happy about my experience with these guys opted for delivery of my car and it was fantastic, really appreciate everything! 10/10
Karl Hollis , 22 Mar 2023
Absolutely cannot recommend these guys enough! From the moment I turned up Toby was an absolute pleasure to deal with. Clearly very passionate and knowledgeable, giving me honest thoughts, opinions etc and didn’t try and sell at all. The whole way through the process Toby was helpful and responsive and made the whole experience a joy. I’ve now had the car for a month and I couldn’t be more pleased with it.
Massive shout at to the guys at The German Car Group, and in particular Toby! An absolute asset to the company!
Massive shout at to the guys at The German Car Group, and in particular Toby! An absolute asset to the company!
Joe Field, 11 Feb 2023
An outstanding A star service
Absolute fantastic service received from Tom & Toby. From our initial enquiry to receiving our car Tom and Toby totally went over and above to make me feel completely reassured from buying online We was initially apprehensive purchasing online without viewing in person but was really impressed with the detailed videos and honest report on the car. We are over the moon with our new car and can highly recommend The German Car Group. An A star service
Mario Ribaudo, 03 Feb 2023
Fantastic experience all round! Dealing with Toby and Tom was completely hassle free and they couldn’t do enough for us. We can’t recommend the German Car Group enough!
India Chamberlain, 22 Jan 2023
Great car, value for money, very good friendly service.
Neil Timbrell, 10 Jan 2023
In The German Car Group we trust
An absolute masterclass in Customer Service and phenomenal attention to detail. I was updated at each step of the way and treated like a human being. No over the top sales and warranty script, just friendly and honest advice. A massive thank you to Toby and the rest of the Team for going above and beyond to make my car purchase a pleasure.
Chris Phillips, 09 Jan 2023
Got a car from these guys as the reviews were so good and now I know why.
My Golf GTI came exactly as described and in immaculate condition. Clearly had a proper valet unlike some dealers.
All communication done over the phone and WhatsApp as the car was too far away for me to view.
Requested the car to be delivered before midday as I had to leave for work and it did as promised.
If you are thinking of buying a car from the guys at the German car group don’t hesitate as you won’t be disappointed.
Thanks TGCG
My Golf GTI came exactly as described and in immaculate condition. Clearly had a proper valet unlike some dealers.
All communication done over the phone and WhatsApp as the car was too far away for me to view.
Requested the car to be delivered before midday as I had to leave for work and it did as promised.
If you are thinking of buying a car from the guys at the German car group don’t hesitate as you won’t be disappointed.
Thanks TGCG
Jason Richards, 09 Jan 2023
It's rare to come across a company that stands by its product, but The German Car Company does. Not a brand new car, but to me it was, so with excited anticipation I took delivery of a lovely SQ5, just what I wanted and presented perfectly. A couple of small issues (footwell mats, locking wheel nuts and a battery that had seen its best days) were all dealt with quickly and honestly. I've never bought a car online before but would from Toby, Tom and the team again, they made it easy.
John Brown, 05 Jan 2023
Absolutely first class service from start to finish. Totally transparent and honest service. Nothing is too much trouble. Never felt under any pressure during the entire process Toby & Tom are brilliant and it was a pleasure to actually purchase a car from them. I will definitely use them again and would highly recommend. Their cars for sale are all top spec and top quality
Ian Grout, 03 Jan 2023
Toby and Harvey and the team could not have been more helpful. Great car, great aftercare and will certainly be buying my next car from here as well. Thanks! Nina and Roddy
Nina Sebastiane, 01 Jan 2023
I was very sceptical about dealing with traders but Toby (who i dealt with mostly) and Tom gave me no justification to feel like this.
Toby was really open and genuine and it was very reassuring to deal with someone who made you feel as though they genuinely regarded the customer rather than doing and saying anything to make an extra few quid.
The attitude and personality of both lads was spot on, even the driver Colin was a pleasant chap.
The whole process was going smooth and then when the odd issue did crop up they maintained their friendly and open manner and even handled that superbly. Which is what impressed me even more - it's easy to be kind and friendly when you're taking someones money but these lads kept that same energy when it came to giving some of the money back.
Really enjoyable to deal with, the car was delivered to me so unfortunately i was not able to have the pleasure of meeting them in person.
I strongly recommend The German Car Group, i for sure will be back.
Toby was really open and genuine and it was very reassuring to deal with someone who made you feel as though they genuinely regarded the customer rather than doing and saying anything to make an extra few quid.
The attitude and personality of both lads was spot on, even the driver Colin was a pleasant chap.
The whole process was going smooth and then when the odd issue did crop up they maintained their friendly and open manner and even handled that superbly. Which is what impressed me even more - it's easy to be kind and friendly when you're taking someones money but these lads kept that same energy when it came to giving some of the money back.
Really enjoyable to deal with, the car was delivered to me so unfortunately i was not able to have the pleasure of meeting them in person.
I strongly recommend The German Car Group, i for sure will be back.
Imran Hussain, 29 Dec 2022
I had a great experience with the company and the whole process was handled very professionally by Toby and the rest of the team.
Everything I asked for, from the purchase of the car to the small details and things I wanted changing, were all carried out without any hesitation and I was kept up to date consistently.
I would highly recommend Toby and The German Car Group, very professional and always very friendly and informative.
Everything I asked for, from the purchase of the car to the small details and things I wanted changing, were all carried out without any hesitation and I was kept up to date consistently.
I would highly recommend Toby and The German Car Group, very professional and always very friendly and informative.
Wex D, 22 Dec 2022
Fantastic service start to finish. Great job from The German Car Group and Toby in particular.
First time buying a car long distance so had some worries. High quality walk around videos and pictures of the vehicle put my mind at ease.
Organizing delivery was easy and the aftersales was second to none.
Definitely recommend and would buy from them again.
First time buying a car long distance so had some worries. High quality walk around videos and pictures of the vehicle put my mind at ease.
Organizing delivery was easy and the aftersales was second to none.
Definitely recommend and would buy from them again.
Chris Fleming, 17 Dec 2022
This is a thorough review of my experience with The German Car Group from the initial purchase through to a few months later.
I purchased a car from TGCG in May of 2022, I made the purchase remotely, and was a bit nervous as it was a reasonable sum of money but TGCG made it very easy. I was kept thoroughly updated on the cars progress and it arrived promptly on delivery day.
Unfortunately it had a couple of minor issues that were not picked up before it left TGCG showroom however TGCG were more than accommodating in working out solutions for everything, either financially or the new part sent to me directly, even to the point of shipping 2 replacement rims to me same day!! And I was thoroughly impressed. (goes with the territory of not being able to see something in person!)
In October 2022 the car developed a fault with its PDC system, I saw that this was covered under TGCGs 6 month warranty, so I made a claim, as is the experience with most warranties, I expected a battle to get it fixed and arguments over the cost. This however did not happen, one quote, no quibbling, prompt communication, my car was fixed and the repairs paid for same day.
Overall I couldn’t be more impressed by TGCC they have been fantastic start to finish and their warranty actually holds up!! Definitely recommend and would buy from them again!
Well done to all of team at TGCG.
I purchased a car from TGCG in May of 2022, I made the purchase remotely, and was a bit nervous as it was a reasonable sum of money but TGCG made it very easy. I was kept thoroughly updated on the cars progress and it arrived promptly on delivery day.
Unfortunately it had a couple of minor issues that were not picked up before it left TGCG showroom however TGCG were more than accommodating in working out solutions for everything, either financially or the new part sent to me directly, even to the point of shipping 2 replacement rims to me same day!! And I was thoroughly impressed. (goes with the territory of not being able to see something in person!)
In October 2022 the car developed a fault with its PDC system, I saw that this was covered under TGCGs 6 month warranty, so I made a claim, as is the experience with most warranties, I expected a battle to get it fixed and arguments over the cost. This however did not happen, one quote, no quibbling, prompt communication, my car was fixed and the repairs paid for same day.
Overall I couldn’t be more impressed by TGCC they have been fantastic start to finish and their warranty actually holds up!! Definitely recommend and would buy from them again!
Well done to all of team at TGCG.
Harry Compton, 16 Dec 2022
Fantastic experience from Tom & Adam after purchasing my new golf GTE, very accommodating - would highly recommend! 🤩
Emily Louise-chalk, 23 Nov 2022
Excellent service from Toby & Tom throughout, top class, would recommend
Excellent service from Tom & Toby throughout, nothing was too much trouble, answered all my questions, sent personal video of the car. Available on phone, email, WhatsApp and easy to do business with. Would highly recommend and definitely would use again in future. Top class, oh and I love the car!
Anonymous, 20 Oct 2022
Fantastic service! Toby was excellent through the whole process, made it super easy to purchase the car and it was exactly how he described it. Great personal videos, service, communication from the first interaction to me driving the car away.
Anonymous, 05 Oct 2022
Outstanding, absolute pleasure check there stock...
Outstanding... bought the car unseen but the photos just stood out when looking for a car. Talked on the phone to Tom who answered all the questions an so I committed. Gets better one front tyre tred was low, they changed both no fuss. Told me the car would be inspected and serviced with a fresh mot and on delivery found it to have had discs & pads all round. I have bought many cars having a taxi company but never had the service ive received from The German Car Group.... Great effort guys and wishing you every success... you will see me in the future Regards Ashley
Ashley Moyle, 03 Oct 2022
Slick operation and would thoroughly recommend
A very slick operation. Great communication and handled the sale efficiently. The team are passionate about cars and that comes across throughout the experience. Good work Toby and Tom. Would recommend anyone to check them out.
Rhys Waite, 16 Sep 2022
From the moment I made the first call they were very helpful. They sent me a video of the car pointing out any scratches that they would take care off. They delivered the car on a trailer FOC and it was exactly as they described it. First class service.
Bill Carter, 10 Sep 2022
Simply amazing
Fantastic service from being able to reserve the car online prior to viewing, to collection day. Fantastic communication throughout and absolutely thrilled with my new car. This is now my second purchase from the German car group and I would not go anywhere else. Thank you Adam and Tom for everything.
Harriett Cooke, 03 Sep 2022
Exceptionally good service!
The German Car Group made buying a car an incredibly easy, fast, and straightforward experience! Toby reached out to me very quickly after I expressed my interest in one of their cars, and sent over a very detailed video tour since I couldn't visit the showroom in person. He also kindly answered all of my questions. The car was later delivered in excellent condition, and the driver showed us some of the features inside. The warranty that comes with the car also shows that the group is confident in the quality of the car. I would very happily recommend!
Maria Camenzuli, 03 Aug 2022
We know the famous saying if carlsberg did. Then this is the carlsberg of dealerships from the start toby was such a gentlemen so I knew this was going to be a great experience. The moment I walked into the showroom I was amazed cars perfectly lined up it was also immaculate from the white floors to the walls I knew instantly this was a company who prides themselves. I had no sales pitch I was left alone to view and test drive the car at my own leisure. Once I made my mind up me and Toby did the deal and my car was delivered to me the next week in fantastic condition after being serviced and had a valet. I can't praise this company up enough I will 100% return for next car
Carl Woodend, 02 Aug 2022
Top class Service
Top class service from Toby. Free delivery all the way from Bristol to Aberdeen. Great communication all the way through the process with personalized videos and efficient use of WhatsApp. Will definitely use again in the future.
Sean Mosson, 01 Aug 2022
First Class Service
Excellent to deal with, no hesitation to recommend. Sorted the process for collecting my car and getting my new one delivered.
Anonymous, 29 Jul 2022
Friendly And Professional
German Car Group was friendly and professional at all times. The BMW X5 I bought (cost £25K) was near perfect.
Nigel Spence, 29 Jun 2022
A truly 5 Star service!
From start to finish these guys were truly exceptional. There were over 80 pictures of the car on the website, Toby then sent us two videos of the car on top. The car is excellent, but it's the service that stands out. They communicate everything each step of the way, all the paperwork is done and checked, the car was serviced, MOT'd with no advisories, cleaned and delivered exactly when they said it would be. This is all checked on the day then again two days later. The car is everything they said it was and the overall service is quite simply the best I've ever come across, I cannot recommend these guys highly enough! Thank you Toby and all at The German Car Group
Robert Barford, 26 Jun 2022
Professional and stress free purchase.
Very pleased with the car and the transaction. The whole process was stress free and professional. The videos showed the good condition and importantly any minor wear and tear. Would definitely use again.
Daniel Bliss, 25 Jun 2022
One of the best purchasing experiences ever.
Communication was excellent. Their car arrived in excellent condition. Had to use the warranty and there was no issue, the local garage I used for the repair made a point of telling me how excellent the German Car Group were to deal with. Didn't put a foot wrong.would recommend to anyone.
Martin Coyle, 26 May 2022
The German Car Group was outstanding.
From start to finish the service and professionalism from Tom and The German Car Group was outstanding. Amazing to see a team that clearly takes great pride in their work and the service they provide. Despite the vehicle being on the lower end of the price range we felt treated like we had just bought a high end luxury vehicle from a main dealership. Highly recommend The German Car Company.
Jan Jones, 22 May 2022
Great Service
Brilliant service from start to finish and ended up with an amazing car, would highly recommend.
Julie, 04 May 2022
Absolutely AMAZING experience!
Absolutely amazing experience from start to finish! From the first phone call, Toby was beyond helpful, sending numerous pictures and videos, as well as answering any questions I had! The car (BMW i3) arrived in outstanding condition (even better than what was shown through videos) and as well free nationwide delivery was included in the price!!
After having owned the car for a couple weeks, I noticed a couple small issues that many dealerships could have simply ignored (rear camera calibration and windscreen washer filter needed replacing) but they paid for the works to be done at our local BMW garage as part of the included warranty!
Overall I can't recommend The German Car Group enough! They have made the experience of buying my new car faultless, and I couldn't be happier!
After having owned the car for a couple weeks, I noticed a couple small issues that many dealerships could have simply ignored (rear camera calibration and windscreen washer filter needed replacing) but they paid for the works to be done at our local BMW garage as part of the included warranty!
Overall I can't recommend The German Car Group enough! They have made the experience of buying my new car faultless, and I couldn't be happier!
Andrew Lowes, 22 Apr 2022
Excellent and very genuine customer service
The sales team were very helpful and polite . They quickly answered all our questions and nothing seemed too much trouble. Toby was very good and efficient with all the paperwork and a great guy to deal with.
Ian Catchpole , 14 Apr 2022
All the guys were very friendly, helpful and knowledgeable.
Peter Hill, 04 Apr 2022
Very good experience purchasing a lovely car from them.
Would use them again in the future and recommend them to friends and family.
Would use them again in the future and recommend them to friends and family.
Charlie Brown, 27 Mar 2022
A very professional and friendly company that guided me through the transaction from part exchange to home delivery. From my experience I would unreservedly recommend them.
Ian Johnson, 19 Mar 2022
Good Transaction
Helpful and flexible - it took longer than anticipated to get the money into my account but there was no pressure. Car well prepared.
Gary Miller , 19 Mar 2022
Just read....
As a retired Land Rover and Ford sales manager I was sceptical about online sales. How wrong I was, Toby looked after me from start to finish in a professional and honest way which I found very refreshing . The car was delivered to my home and my part ex taken away. No worries, just good service in a friendly and again, professional manner. Any other sceptics out there need not worry, The German Car Group will come up trumps. Well done to all the team involved. I thoroughly recommend them.
David Collier-Baker , 18 Mar 2022
Simply the BEST
Great company, fantastic help and communication from start to finish. Tom and Toby are true stars within a 5 star company. Highly recommended.
John Smart , 08 Mar 2022
Well all I can say is I cannot thank the guys at The German Car Group enough, Tom and toby went the extra mile and I cannot thank them enough. I went into this car deal without even seeing the car in person as I live in Suffolk and the commute to Bristol was something I could not do due to work commitment. The guys kept me updated using WhatsApp, gave the car a service and a fresh M.O.T also new tires. Delivery was set for a Friday but this was cancelled because eagle eyed tom spotted that the front discs were not quite up to his standard so he threw a fresh set on the car and a fresh valet . I have taken delivery of the car today and all i can say is Wow!
I will defiantly 100% be using this company again when I decide to upgrade and also will be recommending them to friends and family.
I will defiantly 100% be using this company again when I decide to upgrade and also will be recommending them to friends and family.
Mr George Doherty, 07 Mar 2022
Highly recommend! Great car
Great communication, fast delivery…really easy to deal with and they were so helpful. 10/10!
Karen Smith , 03 Mar 2022
Unique example of honesty and excellent customers service. Really recommend.
Unique example of honesty and excellent customers service. Really recommend . They follow me in everything. Included warranty is a real 6month one . They also give me the car full serviced including timing belt water pump and gear box oil .
Top quality
Top quality
Riccardo Masia , 03 Mar 2022
Brilliant would recommend and use again.
Fantastic!
I was hesitant on buying a car without viewing it properly, but i went ahead after looking for the make and model i wanted for a few weeks. Toby kept me up to date about my car and sent me videos, what stood out in these videos is nothing was hid, minor marks (expected for a used car) where pointed out, on the video my car had a stone chip which was then touched up perfect when i had delivery. The service history was displayed on the website when i was initially looking at the car and it was delivered on time as stated. I do need to get my rear pads changed as there isn't too much meat left on but again its a used car and a wear and tear item so im not all that fussed.
My car is immaculate and works perfect but also comes with a 6 month warranty.
All in all very happy
Thankyou GCG
I was hesitant on buying a car without viewing it properly, but i went ahead after looking for the make and model i wanted for a few weeks. Toby kept me up to date about my car and sent me videos, what stood out in these videos is nothing was hid, minor marks (expected for a used car) where pointed out, on the video my car had a stone chip which was then touched up perfect when i had delivery. The service history was displayed on the website when i was initially looking at the car and it was delivered on time as stated. I do need to get my rear pads changed as there isn't too much meat left on but again its a used car and a wear and tear item so im not all that fussed.
My car is immaculate and works perfect but also comes with a 6 month warranty.
All in all very happy
Thankyou GCG
Neil Uddin , 03 Mar 2022
Not your average car dealer. I would buy from them again.
Very responsive to queries. Personalised video was a nice touch. Car was beautifully presented. Kept informed at every stage.
Steve Gudge, 04 Feb 2022
Superb internet car buying service
I said I would never buy a car on the internet. However, I now have and my view is completely changed because of the honest, quick and thorough service I received from the German car group.
I put a deposit down on the car on Wednesday, and the car was the MOTed, serviced, valeted and delivered by Friday. Super service.
I would absolutely buy another car from them.
In fact, the website is now saved as a favourite on my laptop, for my next car.
I put a deposit down on the car on Wednesday, and the car was the MOTed, serviced, valeted and delivered by Friday. Super service.
I would absolutely buy another car from them.
In fact, the website is now saved as a favourite on my laptop, for my next car.
Kaz Rozutynski, 03 Feb 2022
From the initial call to enquire about a car to delivery of it was a hassle free experience. Great detail on the videos sent to show in detail the car’s condition. Would recommend to anyone.
Keith Comley, 02 Feb 2022
Simply excellent! The best car buying experience I've ever had. Smooth and faultless and very professional. A very big thank you to Toby.
Celia Van Der Merwe , 31 Jan 2022
Fab Company
I was rather skeptical about purchasing a vehicle without seeing it first. But Tom at The German Car Group was fab. He was polite, friendly and reassuring. The purchase of my dream car was easy, and hassle free. But the biggest comfort was knowing Tom was there for any advice I needed. I will definitely be using here again. Thank you Tom.
Sarah Shelton , 16 Jan 2022
Great service
Can't recommend enough!
Fantastic service.
Fantastic service.
Lee Lloyd , 14 Jan 2022
Excellent customer service
Car. Was prepared to a very high standard. Full dealer history and an easy part exchange
John Bayliss, 06 Dec 2021
Unreal service
Unreal service tge sales man helped me with absolutely everything videos questions taxed the car delivered it, honestly id give a 10 star rating to this company the car is absolute amazing
Aaron May, 02 Dec 2021
Top class dealership
Had a very good experience buying from the german car group.
Very professional. All of their cars are in great shape.
Toby was very polite and answered all of my questions. And also booked in a gearbox service that was overdue on the Audi I purchased.
Very professional. All of their cars are in great shape.
Toby was very polite and answered all of my questions. And also booked in a gearbox service that was overdue on the Audi I purchased.
Loui Henson, 01 Dec 2021
Great Service
Great cars easy transaction highly recommended
Darran Shave, 13 Nov 2021
Toby has delivered excellent customer service throughout
I have been so impressed with the service from our first enquiry to delivery of the vehicle. Toby has delivered excellent customer service throughout the buying process and I felt safe to buy the vehicle without having seen it in real life due to the comprehensive videos that were sent. Unlike other companies, who hound you with daily calls after you have made an enquiry, the German Car Group have not been at all pushy. The car itself is absolutely stunning and was a great price compared to other similar vehicles on the market. Upon delivery, the car was quite dirty due to the poor weather on the long motorway journey and the delivery driver said that he would take it to a car wash for us if we could point him in the direction of one which I thought was brilliant! The driver also rung the main office to ensure that money I was due to be refunded was transferred into my account before the car was left with us. I don’t doubt that if we are to encounter any issues with the vehicle (which I can’t foresee happening) that the customer service will continue to be five star!
Eleanor, 06 Nov 2021
Great Experience
From start to finish it was flawless..
Special thanks to Toby from the appraisal on the car I bought to all the relevant documents..
And I may add the car was 100% as they advertised..
5 stars from one happy customer...
Special thanks to Toby from the appraisal on the car I bought to all the relevant documents..
And I may add the car was 100% as they advertised..
5 stars from one happy customer...
James King, 25 Oct 2021
Outstanding
This is an outstanding dealership, from first contact to having my car delivered the service is first class. I have bought cars from main dealerships who aren't a patch on these guys, they are simply the best.
Samantha Featherstone, 11 Oct 2021
Way above your typical used car dealers
A polite and friendly team respectful with good quality high specification cars. Easy transaction from start to finish . Happy with the deal and the car, so far we'll done and thank you
Chris Smith, 08 Oct 2021
Audi A3
Recently purchased a car from the German Car Group and can state that all dealings with this company have been sincere, reliable and friendly. The car is good too, well presented and as described. Am happy to recommend this company to anyone considering a car purchase.
Michael Feasey , 01 Oct 2021
Happy to recommend this company to anyone
Recently purchased a car from the German Car Group and can state that all dealings with this company have been sincere, reliable and friendly. The car is good too, well presented and as described. Am happy to recommend this company to anyone considering a car purchase.
Michael Feasey, 01 Oct 2021
Very satisfied with the full process in purchasing a car from the GCG
My wife and I were very happy with the service from The German Car Group. There were no issues whatsoever with purchasing and receiving our new Mini. We felt it was a fair deal and the couple that delivered the car to our from door were very friendly and helpful. Would definitely recommend for future buyers.
David S, 28 Sep 2021
Very satisfied with the full process in purchasinga car fromthe GCG
My wife and I were very happy with the service from The German Car Group. There were no issues whatsoever with purchasing and receiving our new Mini. We felt it was a fair deal and the couple that delivered the car to our from door were very friendly and helpful. Would definitely recommend for future buyers.
David Stockan, 28 Sep 2021
Impressive and Professional
We were very impressed with The German Care Group, from the initial enquiry to the purchase. Toby was extremely knowledgeable, professional and thoughtful. The car was exactly as described and we were happy from start to finish.
Carol Smith , 22 Sep 2021
Impressive and Professional
We were very impressed with The German Care Group, from the initial enquiry to the purchase. Toby was extremely knowledgeable, professional and thoughtful. The car was exactly as described and we were happy from start to finish.
Carol Smith, 22 Sep 2021
Excellent
Kevin Smallridge , 17 Sep 2021
Excellent
Very pleasant experience all round, very happy to recommend.
Kevin Smallridge, 17 Sep 2021
5 Stars
I’m absolutely pleased with the service von Auto Trader, that’s a perfect way to find a new car.
Uwe Laser, 08 Sep 2021
Professional from the start, great customer service.1st class experience
It was perfect, helpful, thoughtful. I would easily buy from them again. They went the park extra mile to help me
Jason Campbell , 07 Sep 2021
Professional from the start, great customer service.1st class experience
It was perfect, helpful, thoughtful. I would easily buy from them again. They went the park extra mile to help me
Jason Campbell, 06 Sep 2021
Easy From Start To Finish
Been looking for a 5 series touring for about 6 months when one popped up with TGC, quickly left £100 deposit easily through the website late on a Friday night.
Within 5 mins of the dealership being open I’d had a phone call from toby confirming the car was held and asking when I would like to view. Straight into the car for the 1.5 hour drive down to Bristol to view an almost immaculate car (full prep hadn’t yet been carried out)
Toby showed me doing the car and off on a test drive we went, at NO point did he try to sell me the car other than showing me the features and how things worked.
We returned to the dealership and a quick simple deal was done and collection arranged for the following Saturday to allow for the prep work to be sorted. Come Wednesday I got a call from toby informing me of the progress and what was still to be done. Friday another call from toby confirming everything was sorted and collection for the next day.
Unfortunately it was Toby’s weekend off so it was left to Tom to complete the handover and paperwork. When I arrived the car was avian spotless and ready and waiting to go. All the bits they said they would do had been including some tiny silly plastic covers I’d noticed were missing.
Paperwork was all Pre prepared and quickly and simply taken care off and that was it I had my new car all ready for the drive back.
I think with the friendly no pressure service, immaculately presented quality cars, easy communication and unbroken promises of doing the things they actually say they will, a lot of other dealers could learn a lot from these guys who clearly live what they do!
Within 5 mins of the dealership being open I’d had a phone call from toby confirming the car was held and asking when I would like to view. Straight into the car for the 1.5 hour drive down to Bristol to view an almost immaculate car (full prep hadn’t yet been carried out)
Toby showed me doing the car and off on a test drive we went, at NO point did he try to sell me the car other than showing me the features and how things worked.
We returned to the dealership and a quick simple deal was done and collection arranged for the following Saturday to allow for the prep work to be sorted. Come Wednesday I got a call from toby informing me of the progress and what was still to be done. Friday another call from toby confirming everything was sorted and collection for the next day.
Unfortunately it was Toby’s weekend off so it was left to Tom to complete the handover and paperwork. When I arrived the car was avian spotless and ready and waiting to go. All the bits they said they would do had been including some tiny silly plastic covers I’d noticed were missing.
Paperwork was all Pre prepared and quickly and simply taken care off and that was it I had my new car all ready for the drive back.
I think with the friendly no pressure service, immaculately presented quality cars, easy communication and unbroken promises of doing the things they actually say they will, a lot of other dealers could learn a lot from these guys who clearly live what they do!
Anonymous, 05 Sep 2021
Easy from start to finish!
Been looking for a 5 series touring for about 6 months when one popped up with TGC, quickly left £100 deposit easily through the website late on a Friday night.
Within 5 mins of the dealership being open I’d had a phone call from toby confirming the car was held and asking when I would like to view. Straight into the car for the 1.5 hour drive down to Bristol to view an almost immaculate car (full prep hadn’t yet been carried out)
Toby showed me doing the car and off on a test drive we went, at NO point did he try to sell me the car other than showing me the features and how things worked.
We returned to the dealership and a quick simple deal was done and collection arranged for the following Saturday to allow for the prep work to be sorted. Come Wednesday I got a call from toby informing me of the progress and what was still to be done. Friday another call from toby confirming everything was sorted and collection for the next day.
Unfortunately it was Toby’s weekend off so it was left to Tom to complete the handover and paperwork. When I arrived the car was avian spotless and ready and waiting to go. All the bits they said they would do had been including some tiny silly plastic covers I’d noticed were missing.
Paperwork was all Pre prepared and quickly and simply taken care off and that was it I had my new car all ready for the drive back.
I think with the friendly no pressure service, immaculately presented quality cars, easy communication and unbroken promises of doing the things they actually say they will, a lot of other dealers could learn a lot from these guys who clearly live what they do!
Within 5 mins of the dealership being open I’d had a phone call from toby confirming the car was held and asking when I would like to view. Straight into the car for the 1.5 hour drive down to Bristol to view an almost immaculate car (full prep hadn’t yet been carried out)
Toby showed me doing the car and off on a test drive we went, at NO point did he try to sell me the car other than showing me the features and how things worked.
We returned to the dealership and a quick simple deal was done and collection arranged for the following Saturday to allow for the prep work to be sorted. Come Wednesday I got a call from toby informing me of the progress and what was still to be done. Friday another call from toby confirming everything was sorted and collection for the next day.
Unfortunately it was Toby’s weekend off so it was left to Tom to complete the handover and paperwork. When I arrived the car was avian spotless and ready and waiting to go. All the bits they said they would do had been including some tiny silly plastic covers I’d noticed were missing.
Paperwork was all Pre prepared and quickly and simply taken care off and that was it I had my new car all ready for the drive back.
I think with the friendly no pressure service, immaculately presented quality cars, easy communication and unbroken promises of doing the things they actually say they will, a lot of other dealers could learn a lot from these guys who clearly live what they do!
David Murray , 01 Sep 2021
AMAZING
Big thanks to all at the German Car Group top quality service from top quality people.
Paul Thompson , 25 Aug 2021
The German Car Group were very professional in everything they did.
The German Car Group were very professional in everything they did.
My first communication through to picking my car up was very easy and without any stress and no hard sales pitch.
When arriving at there premises the first impressions where excellent, all staff i walked by were very polite and just could not do enough for me.
All cars for sale were all inside and there stock was very impressive.
The cars were extremely clean and you can see that every attention to detail had been covered and all cars were ready to drive away.
The premises were extremely clean with a nice clean smell in the air.
I would seriously not have a problem recommending this company to anyone if they are thinking of buying there next car from here.
100% customer service.
Thanks Tom for a great service.
My first communication through to picking my car up was very easy and without any stress and no hard sales pitch.
When arriving at there premises the first impressions where excellent, all staff i walked by were very polite and just could not do enough for me.
All cars for sale were all inside and there stock was very impressive.
The cars were extremely clean and you can see that every attention to detail had been covered and all cars were ready to drive away.
The premises were extremely clean with a nice clean smell in the air.
I would seriously not have a problem recommending this company to anyone if they are thinking of buying there next car from here.
100% customer service.
Thanks Tom for a great service.
Neil Munns, 25 Aug 2021
Could not recommend highly enough.
From the 1st time I viewed there website to seeing a car I liked and eventually purchased everything was in my opinion excellent,Unpressured viewing,communication really good,the car was actually delivered close to me,and have to say dealing with Toby a pleasure,that good I’ve recommended my sister to keep an eye on the site for anything that catches her eye,could not recommend highly enough.
Alan Hearn, 12 Aug 2021
Amazing
Big thanks to all at the German Car Group top quality service from top quality people.
Paul Thompson, 09 Aug 2021
5 Stars
The German Car Group were very professional in everything they did.
My first communication through to picking my car up was very easy and without any stress and no hard sales pitch.
When arriving at there premises the first impressions where excellent, all staff i walked by were very polite and just could not do enough for me.
All cars for sale were all inside and there stock was very impressive.
The cars were extremely clean and you can see that every attention to detail had been covered and all cars were ready to drive away.
The premises were extremely clean with a nice clean smell in the air.
I would seriously not have a problem recommending this company to anyone if they are thinking of buying there next car from here.
100% customer service.
Thanks Tom for a great service.
My first communication through to picking my car up was very easy and without any stress and no hard sales pitch.
When arriving at there premises the first impressions where excellent, all staff i walked by were very polite and just could not do enough for me.
All cars for sale were all inside and there stock was very impressive.
The cars were extremely clean and you can see that every attention to detail had been covered and all cars were ready to drive away.
The premises were extremely clean with a nice clean smell in the air.
I would seriously not have a problem recommending this company to anyone if they are thinking of buying there next car from here.
100% customer service.
Thanks Tom for a great service.
Neil Munns , 06 Aug 2021
Great Service would highly recommend
Great service from start to finish. Love my Audi Q3. Excellent service. Thank you Kristian.
Sally Hyde , 28 Jul 2021
Excellent
Very friendly and helpful staff , great service , beautiful car
Mrs Cann, 25 Oct 2020
Quality Vehicle Purchase
Really good professional & friendly outfit I for one would recommend them, it’s nice not to have people swarming you when you view a vehicle Well done GCG👍
Mr Hinton, 23 Oct 2020
Purchase Of Mercedes A Class
The German Group provided an enthusiastic, helpful and comprehensive service during the purchase of my Mercedes. All my requests were dealt with to complete satisfaction. I would recommend this company without hesitation
Mr Milmer, 21 Oct 2020
Outstanding Service And Quality Of Product
Hundreds of miles separated me from the seller, but I was given outstanding service, comprehensive details, videos and updates and every query was answered promptly. The salesman dealt with me like a family member and the car was suitable delivered exactly as specified. Superb all round service, vehicle and attention to detail. Can’t thank them enough for the help they provided. 5* is fully deserved!!
Mr Lowe, 19 Oct 2020
Superb Customer Service From Beginning To End
Absolutely brilliant to deal with from start to finish. Really friendly service with regular updates as the car was being prepared for sale, to a very high standard. Had a very minor problem with the air con afterwards but they found a reputable garage near me (Bristol) and covered the repair cost/paperwork directly with them. They also took the time to offer a fair and considered trade in price for my old car, rather than just plugging the reg into a computer and leaving it at that. The new car is fantastic and I'll definitely be coming here first when on the hunt for the next car!
Mr Adams, 15 Oct 2020
Really Good Buying Process
Very well looked after. No pressure in sale process at all and car presented very well.
Mr Carpenter, 11 Oct 2020
Superb, Pinnacle Of Customer Service
I cant describe properly how good the team are and have been at helping me into this car, I saw the car 2 weeks ago on a Saturday evening, sent over a quick email and got a response back within 8 minutes. At the start I thought it was an automated response but no, it was actually the sales agent responding to a potential customer at 9pm on a Saturday evening while the footy is on. Absolutely set the standard for customer service. The car, well what can I say, they got it serviced all around, fresh tyres and brakes, DSG service, videos of the updates, pictures of every aspect of the car, completely and utterly made me the most confident in dealing with them, can not say enough how good these people are especially after i havent even test driven it beforehand. I had no worries at all and will buy from them again without any hesitation. I have been working in Customer service for 6 years, and this is absolutely top notch, hand on heart.
Mr Kasim, 10 Oct 2020
Pleasure To Deal Wit, 100% Recommend
The German car group were a pleasure to deal with. Their sales people couldn’t have been more helpful, regularly checking in, sending me videos of the car and I am so pleased with the video I bought from them. I actually went to a VW dealer as well as GCG and I’d much rather deal with a garage like this, the service and deal I got was 100% better.
Miss Brown, 10 Oct 2020
Highly Recommended
Our experience was 1st class would definitely recommend and would go back in the future. Very helpful.
Mr Salter, 09 Oct 2020
Absolutely Fantastic
The German car group were very helpful, polite an efficient. Could not fault in anyway
Miss Williams, 07 Oct 2020
Brilliant 2013 Audi A4 Avant S-Line Black Edition
I read the reviews of German Car Group, and based on this I spoke to them (A&C) , they were extremely professional and provided me with a detailed video of the car. Based on this I traveled the 112 miles to view the car (after securing it with a £100 refundable deposit). Upon arrival I was welcomed and shown to the car where I was allowed to wander around at my leisure, any questions I asked were confidently responded to and we discussed the preparation of the car and what would be carried out, EVEN delivery to my home!!! I was really impressed with their attitude and customer care which was outstanding!!, the communication by them was second to none, and another video was sent of car and after preparation for delivery, even photo's of it loaded on the delivery truck. The car arrived on Thursday then on Monday the V5 was on my door step. I have already recommended "German Car Group" to some friends of mine. to sum up,Brilliant car/ communication/ customer care/after sales service.
Mr Mould, 06 Oct 2020
Excellent GCG Service
Great dealing with the team at GCC. Their customer service is second to none and all cars are meticulously prepared. We part-exchanged 2 cars for one and the transaction was seamless. Thanks very much and highly recommend these guys.
Mr McCollum, 04 Oct 2020
Family Car Purchase
Me and my wife came down from Bristol and test drove/placed a deposit on a VW family car. I was drawn to the car initially by the quality and quantity of the pictures online from the website. The staff were friendly, not pushy and very accommodating. I was kept updated throughout the sale and me and my wife came away very pleased. I highly recommend The German Car Group to others. Thank you!
Mr Sealey, 23 Sep 2020
Excellent From An Independant Garage
Excellent service received, this is the second vehicle we have bought from the German Car Group, very helpful and kept updated all the time
Mrs Doige, 19 Sep 2020
Most Honest Sales Team. A Pleasure
⭐⭐⭐They deserve this!⭐⭐⭐ Arrived today and I can't thank them enough. Within a hour of enquiry I had a video of the car and his complete honesty about the car was greatly appreciated. It needed some work which he sorted extremely quick. We had constant contact over the last 10 days were he supplied all the relevant updates and answered the hundreds of questions I asked. A day before delivery multiple photos and another video sent to me going over every single minor detail to make sure I was happy. The car is great and I am extremely happy. The real pleasure however was dealing with such a honest and attentive salesman. If you love your German cars I can't recommend this company enough! 🥇
Mr Green, 17 Sep 2020
Car Buying Made Easy In Devon And Nationwide
Friendly, professional service from the salesman who I am not allowed to name in this review. Mr C you know who you are. If you are looking for a low mileage, Merc, Audi or VW you should check out their website. No hard sell, just a chance to buy a quality used car at a good price. The car I bought was exactly what I had been looking for. Because I live locally I was able to take it out twice for a proper test drive; three times allowing for my ignorance of how to set the suspension to Comfort. The salesman allowed the car to sell itself and then had it prepared so that it was in showroom, as new condition when I picked it up. Came with a 6 month warranty and 12 month MOT. A real bonus was that they fitted 4 new tyres without asking and included within the agreed price. Highly recommended.
Mr Bourne, 15 Sep 2020
An Excellent Experience
Great communication. Particular thanks to Calum who was professional, courteous and helpful.
Mr Atkins, 12 Sep 2020
Would Highly Recommend This Dealership
I bought a car from these guys in Sept 2020 and I cannot say enough good things about my experience. I'm in Ireland so I was naturally nervous about being messed about. Adam was very honest, professional and diligent. I put down the initial £100 deposit then he send videos of the car and went through all the details both good and bad, told me what was going to be fixed up and done with the car next, in terms of engine servicing and body work. 2 weeks later the car had been MOT'd, serviced, alloys refurbished, and any marks on the body touched up. 'A' sent me another video and went into detail on everything that had been done and stayed true to his word with everything. I put down an additional £400 deposit to hold the car in the UK until I could get there to pick it up. With the warranty, only difference being in Ireland, was that I had to find a warranty company myself here. I met their transport driver at Holyhead port, Fell in love with the TT and took it home. Thanks so much Adam
Miss Kavanagh, 07 Sep 2020
Amazing Staff And Amazing Car
From beginning to end Callum was amazing and honest throughout. I cannot recommend them highly enough
Miss Parkinson, 06 Sep 2020
A Stress Free, Enjoyable Experience Buying A TT
I spotted an Audi TT on the Group's website and was happy to reserve it before seeing it knowing how popular the TT is. I wasn't disappointed when I saw the car. I gave it a test drive and bought it on the spot. The car was given a full MOT, service and thoroughly valeted inside and out and the team went the extra mile to ensure I was able to drive away with my personalised registration. There was no pressure to sell and team couldn't have been more helpful, in stark contrast to some of the bigger dealerships.
Mr Neal, 04 Sep 2020
Top Notch!
Hassle free from the beginning. These guys always have immaculately presented cars and give a top notch buying experience. I have dealt with them twice now and although I didn't buy the first time round I had no hesitations to return when I had a bigger budget and got the right car at the right price. Always helpful and very friendly without the pushy sales so often found in other dealerships.
Mr Dacre, 03 Sep 2020
Excellent Service
Excellent service,very friendly good knowledge all round package,extremely well presented car.would highly recommend this company.
Mr Barrow, 30 Aug 2020
Excellent Car Buying Experience Once Again
As a returning customer, once again the service was absolutely phenomenal. The sales team could not do enough to make the sale/ admin/ and collection of the car anymore enjoyable. The lads were top class. It’s so nice to see a business and team of employees delivering as agreed and to an exception standard. I would recommend using the GCG to all who really want to enjoy the experience of buying a new car.
Mr Wilson, 28 Aug 2020
Great Service
Really helpful staff and service. Went out of their way to ensure I could access the car I had chosen, even after I had broken my foot! Faultless and very helpful.
Mrs Walters, 19 Aug 2020
German Car Group
Start to finish Adam was great ,no pressure no hassle ,...loved the car few bits needed a touch to my taste , he was straight on it ,what he said would be done for me was done ..I came back at agreed time and date ,bought the car ,great package deal with it ...very happy ,wife wants a new car and first place will be to see Adam next month ..
Mr Wheatley, 15 Aug 2020
First Class Customer Service
We bought a Polo for my partner and could not fault the guys at the German Car Group. After having a horrendous experience at a VW main dealer it was extremely refreshing to deal with a garage that actually cared about customer service. There is a no pressure selling attitude which is great but the guys were always on hand to answer any questions we had. Car was professionally prepared throughout the week with numerous updates throughout which was also a very nice touch. On picking the car up it had been very nicely prepared and we were given plenty of time for the handover to happen and not feel rushed. Honestly can highly recommend these guys for buying a car, you won’t be disappointed. First class customer service makes a massive difference and these guys do it perfectly. Thanks once again.
Miss Muggridge, 11 Aug 2020
Amazing Service
Fantastic company to deal with nothing is to much. They take the upmost pride in their work. We ended up purchasing a car from here and will definitely be back again when its time for a change.
Mrs Davis, 10 Aug 2020
Excellent!
Excellent service from first viewing to vehicle collection. Would highly recommend!
Miss Higgins, 08 Aug 2020
Excellent Service
Excellent service throughout - from first arriving to view the car, through a second viewing and on collection. This is a superb garage, with high quality cars and brilliant, no-pressure service. They answered all my questions and found out additional information whilst I was test driving the vehicle. After first viewing the car, I then emailed late on a Sunday expressing the desire to place a deposit and received a text almost immediately. The team kept me informed as various items on the car were tidied up and they could not have been more helpful. There is a great atmosphere in the showroom and they could not be more helpful or accommodating. I’m really pleased with the car and would recommend anyone to check out this garage when buying.
Mr Ludford, 08 Aug 2020
Absolutely Amazing
You can not fault this garage, everything went perfect, no pressure when buying, car is 10/10 quality, I have been well looked after and even the delivery driver was friendly! Thank you to everyone at the garage!
Mr Mordecai, 07 Aug 2020
New Polo
Recently purchased a TSi Polo from TGG - lovely car, beautifully presented and the sales process, despite the Covid situation was very easy, and the car was delivered to our door fully valeted. The car did develop a small problem but Adam had the car collected, the issued resolved and delivered back again. Excellent service and excellent back-up, would highly recommend.
David James, 17 May 2020
5 Stars
Great cars,great service, genuine staff.
Had a problem with the car, which was sorted promptly by adam.
If you want a car this place is highly recommended.
Had a problem with the car, which was sorted promptly by adam.
If you want a car this place is highly recommended.
Mr Williams, 30 Oct 2019
Purchased Audi A3
Very good service, knowledgeable, helpful, nothing was too much trouble.
Mrs Preston-Howes, 15 Oct 2019
Professional and pleasant people to deal with.
Very professional from the outset. Was not pushy when we said we had another vehicle to look at. Car was very well presented and was ready to drive away when we went back to buy it. Young salesman went through all the functions of the car which took a good hour. Car came with 12 month MOT, 12 months warranty, RAC Rescue and half a tank of fuel. Would definitely consider buying another car from them.
Mr Riley, 13 Oct 2019
Great experience buying my car
I bought my car from here and it was presented beautifully for me when I picked it up and the whole process with the staff there was hassle free and very professional!
Mr Shaw, 09 Oct 2019
Above and beyond
Superb selection of cars with friendly, knowledgeable, and professional staff! Their showroom is immaculate and their care and attention to detail really shows.
Mr Cook, 23 Sep 2019
Very impressed, excellent customer service.
Excellent customer service from the first visit to test drive the car to the day of collection. Would highly recommend visiting this garage if you’re looking to buy a German car. Car came with a new MOT and had a full service. Very clean car.
Mrs Seward, 20 Sep 2019
Would Highly Recommend
Absolutely first class customer service and a brilliant selection of cars. Great having them so local. I now have the car of my dreams.
Miss Form, 02 Sep 2019
Superd service very professional and very approachable
The salesman was excellent he was friendly and approachable and his knowledge of all the cars was amazing he clearly loves his job we met the owner who obviouslybputs the customer first as they give a first class service nothing is leftout , we will most definately come back when we need another car and also travel here for our services etc as we feel that confident that they would do an exceptional job something that we value , finding a garage that wont rip you off is hard to find these days we will be happy to travel back up to them although it is a 20 mile trip .i would gladly recommend them to anyone as they give 100% service
Mrs Whitehead, 17 Aug 2019
Good experience all round
Brilliant service! Easy process. No hard selling tactics. Pleasure to deal with
Mr Post, 16 Aug 2019
A pleasant experience
brought the car without seeing it as i knew of the guys, i was not disappointed and no buyers remorse. why buy any where else?
Mr Fry, 11 Aug 2019
Great experience buying my car
Excellent professionalism from start to finish, car was very clean and tidy and the showroom was very nice. No pressure from the guys there and couldn’t be more helpful.
Mr Venton, 02 Aug 2019
They don't come better than this
They don't come better than this! Excellent ... first class ......friendly efficient service.. Would not hesitate to recommend to others.
Mr Austin, 11 Jul 2019
Purchase And Viewings
The team was found to be very reliable and fair with our car purchase. I have left with a very positive experience and so far excellent car. thanks
Mr Wilson, 08 Jul 2019
Quality At Its Best
A brilliant dealership in every respect. I reserved an Audi without seeing it, all I saw was picture on the website. The standard of their stock is nothing but excellent. Knowledgeable and professional in every respect. A great warranty included for 6 months. This is how all used car purchases should be. Highly recommended.
Mr Coram, 15 Jun 2019
Fabulous Service
10/10 would recommend to a friend. Very happy with my new car from The German Car Group
Miss Lorkin, 08 Jun 2019
Great experience at Southwest Hatchbacks. Excellent service from the salesman, he went through all of the purchase steps very carefully. He is even delivering the car to us once the service, the MOT and valeting is complete.
Mr Cox
Trouble free. Our new Mercedes was advertised with information that was spot on. Southwest Hatchbacks were very helpful and nothing was to much trouble.
Mr Tibble
Great friendly service. Great, friendly service and a really easy no nonsense part exchange transaction.
Ms Cherry
Excellent Throughout.From the off, nothing but informative. Made the process smooth and put me at ease with the decisions. Always very honest with time length to get the car and once it was handed over everything was perfect down to the detail. Would absolutely recommend.
Miss Madgwick
Excellent customer service. We are delighted with the service we received from SWH. The whole purchase process was hassle free, and we are very happy with our new car. Highly recommend!
Mr Lezemore
Excellent service from this dealership. I had viewed pre-owned vehicles at many dealers in Devon before i visited southwest hatchbacks. I was surprised at the choice of excellent vehicles at this dealership. I purchased a Toyota Auris which is in excellent condition, the vehicle was fully serviced and valeted prior to collection. I am very pleased with the excellent service i received by their staff, I would recommend this dealership to anyone.
Mr Brown
Professional, Polite Dealer
Happy Sunday shopper!!! Very professional and friendly service, i would highly recommend this garage/showroom.
Mr Harris
Professional and Knowledgeable. Southwest Hatchbacks provided us with very professional customer service. Their wealth of knowledge and experience led to a purchase with confidence. Thank you.
Mr James
Bought a Peugeot 2006 207 from Adam about 2 months ago - he was very helpful with no pressure. Had a minor problem recently which we had fixed up in Sheffield. Adam refunded the cost with no quibble. Best car purchase experience I have had and I am in my sixties!
Mr Coles
Quick, easy friendly service. All cars in amazing condition, would highly recommend!
Mr Keefe
Excellent service
Very helpful. They took excellent care of us and gave us a better quality of service than we have ever received from a main dealership when buying a car. It was a very efficient process and the car was beautifully presented when we picked it up.
Mr Bradley-Carter
New Car
Went with my son to buy a car. Really helpful people, very nice car, easy to reach agreement over price and with full year’s MOT, and RAC cover, it’s all good. I really do feel if we have a problem, they will want to sort it. Fully recommended.
Mrs Bendle
Review of purchase experience
Service was perfect. The vehicle was listed accurately, and the vehicle had been well prepared. Friendly staff, and would certainly recommend. I will be happy to describe more should I need to revert to them at all.
Mr Harrison
Easy Purchase
A great garage to do business with: professional and honest without that awful car salesman spiel that you so often have to deal with and listen to.
Ms Clarke
Audi Quattro A3 TDI
From the first contact, the salesman was very accomodating and professional with the sale of the car. It was an enjoyable experience and i have had the car for about 6 weeks now and love it. I would highly recommend The German Car Group
Mr Owen
Fantastic
Everything that it says on the tin" and more...We cannot emphasise enough how great our experience of buying a car through the German car group has been. They are extremely helpful and professional. In the past, we've always dreaded buying a car, but now that we've found these guys, we will definitely be returning to them. If anyone out there has any doubts, put them aside and know that you can completely trust these people. Many, many thanks.
Mr Goodsir
Professional, helpful, quality buying experience.
I bought my new car from The German Car Group in early August 2018. The salesmen was really helpful & easy to deal with. I like that he never tried to hard sell the car, just gave me honest information and provided all the available purchasing options. The car was immaculately presented on test drive & pick up. I travelled from Cornwall so they were kind enough to provide the car with a full tank of fuel on pick up. They also extended the warranty to 1 year as I wanted to have some piece of mind about the longevity of the car. The battery (which was still the original) died a few weeks after purchase but they refunded 50% of the cost of the new battery without any quibble. Excellent experience & very professional - I would definitely recommend.
Mr Collins
10/10-excellent!!!!
Absolutely brilliant customer service from the very first email. You couldn't ask for more from the buyer's point of view. Very happy with the car I bought from this garage - definitely recommend it to anybody who wants to buy a car.!!!!
Mr Gorzelak
Could not have asked for more from this dealer
Very satisfied with the service I received and very happy with the car I purchased. The dealer was very thorough, informative and professional.
Mr McEwan
Excellent Business
Excellent customer service, friendly and professional company, went above and beyond to accommodate my needs. Would not hesitate to recommend
Mrs Blackmon
worth dealing with
Very friendly service, knew what they were talking about.
Mr Coley
Pleasant and hassle free
Very professional from start to finish. A pleasant hassle free experience.
Mr Reid
Thank You
Superb company to deal with, purchased a really lovely car for our daughter. Totally professional company to deal with you. Thank you
Mrs Cook
great all round
Brilliant, good service, great car, good attention to detail, very helpfull
Mr Furneaux
Excellent experience
Really great place. The guys there very helpful and went out there way for me. Couldn't ask for better experience
Mr Cullip
Brilliant - highly recommended
Brilliant- highly recommend. The whole team were super helpful and on hand for any questions we had.
Miss Lane
Buying a car
From the moment we walked into the showroom until we bought our car we were treated with the utmost respect . For a young man the salesman was respectful and polite we would recommend them to anyone
Ms Letten
Very happy with the service I received
Very friendly and helpful the best dealership I have dealt with no pressure selling and the cars are well presented
Mr Sedgmen
Awesome Dealership
Congratulations to The German Car Group , they were very knowledgable, professional and the car stock quality is superb.. Also the RAC warranty and membership means I have no concerns for the next 6months. I cannot complain about anything, very friendly and I wouldn’t hesitate to use them again.
Mr Martin
Fantastic experience
Great experience. Welcoming, knowledgable the whole experience was slick and easy and the car is amazing!!. Brilliant aftercare too with 12 months free RAC and 6 months warranty. Thanks GCG for everything really happy customer
Mr Keating
Excellent, Great Service
Very happy. Salesman was easy to talk to and explained everything well. Had car for two weeks and all seems fine.
Mr Pepe
Excellent
Excellent service, couldn't do enough for you
Mr Haddon
Bought car unseen, car delivered - Pleased!
I wanted to write to you to say a HUGE THANK YOU to The German Car Group for the way they handled our purchase of an Audi A3. We live a 5 hours drive away from this dealership and saw the car online. Having never bought a car before without having seen it in person we admit we were slightly nervous. The fact that the German Car Group is RAC approved and comes with RAC BuySure gave us some level of comfort in buying an unseen car from them. After speaking with them our concerns were further allayed and we are grateful. Now that I've had the car for a few weeks, I can say that I'm very pleased with it. The condition is exactly as described and we appreciate the two new tyres you put on. I've found The German Car Group helpful, trustworthy, non-pressurising and a pleasure to do business with. I would have no hesitation in recommending them to others. Thank you,
Mrs Makkan
Excellent customer service
Fantastic customer service received by the sales executive would highly recommend this garage. The whole process of buying a new car was very smooth and they were very quick to respond to emails with any questions we had.
Mrs Ansley
Great Service
Great service, very friendly and honest gave a good price for part ex and prepared new car well. Very pleased and great to deal with.
Mr Galbraith
Superb Customer Service From Beginning To End
I made a telephone enquiry regarding a car which I had seen on their website, was told that someone was due to view the car that day, they rang me later that day to let me know that he didn't turn up. I viewed the car the following day it was everything that was stated on the website. Car was very well presented in superb condition with no pressure what so-ever to buy. On collection of the car my phone was linked the the car system, shown all the features the car had , nothing was too much trouble ........ a truly faultless customer experience .... TAKE NOTE MAIN DEALERS THIS IS HOW TO TREAT A CUSTOMER...!
Mr Hill
New Golf
The Golf had a slight mechanical problem which was known about and explained to me then put right before the sale. Adam ensured that the Golf was in A1 condition before hand over, thoroughly satisfied with the experience, only wish other dealers were like him.
Mr Thomas
Audi A3 Purchase
Great service and so knowledgeable. Spent time going through the paperwork with me and making sure I was aware of all the features of the car before I left to drive home. I would definitely recommend The German Car Group and will use them again when next upgrading. First class dealership that goes the extra mile (pardon the pun)
Miss Cooper
Made the car purchase and sale easy.
Very helpful and knowledgeable on the car we purchased.Excellent assistance given on all aspects.
Mr Tutte
10/10 Service
Brought a car from the German Car Group, what more can I say other than honest genuine guy, sold me a great car. Would deffo buy from again if he had the right car when I was looking 10/10 Thanks again GCG
Mr Pike
Take Note Other Dealers
Professional, punctual and personable. I found my experience with The German Car Group easy and clear from start to finish. I find buying a new car stressful and am wary of pressures from salesman, but here the experience was stress-free, all finance and paperwork was very clearly explained, their patience and desire to find me the prefect car was most re-assuring; the absence of pressure made the whole experience very enjoyable! I was looking for a specific car (Audi A3 Automatic in Black/Grey) and was struggling. I live 2hrs away and with Adam's help within 2 weeks I was happily driving away in my gorgeous new car. When handed over, the presentation of the car was infallible, the exterior - beautiful and the interior just flawless. Very honest and professional in all areas, RAC Approved and a RAC Warranty is confirmation of the standards of this dealership. Would definitely recommend.
Miss Harris
Great Team of Honest Hardworking Guys. No high pressure sales, they are extremely helpful. Quality, clean top of the line vehicles. I would recommend them to anyone in the market for a reasonably priced, clean, low mileage car.
Mrs Docherty
The salesman was excellent he was friendly and approachable and his knowledge of all the cars was amazing he clearly loves his job we met the owner who obviously puts the customer first as they give a first class service nothing is left out , we will most definitely come back when we need another car and also travel here for our services etc as we feel that confident that they would do an exceptional job something that we value , finding a garage that wont rip you off is hard to find these days we will be happy to travel back up to them although it is a 20 mile trip .i would gladly recommend them to anyone as they give 100% service
Mrs Whitehead
Brilliant service! Easy process. No hard selling tactics. Pleasure to deal with
Mrs Tremeer
Very helpful when I bought my car. Everything was explained in a very professional manner and with ease. The transition was first class and all made very easy. A huge thankyou to the salesman who took care of everything from start to finish. I would recommend this garage to anybody. Many thanks
Frank Brayley
A great pleasure to inspect, test drive and buy my Audi from this dealer. Excellent service from start to finish. Would absolutely buy from here again and fully recommend to others.
Mr Plympton
.very happy with the service this company gives when buying a car . the lads are very friendly and very professional and make you feel relaxed and there is no pressure there i would definitely use this company again
Steve Kirk